Leading Edge – Volume 74 – CEO Mindset: Ego on a Dial

Great Leaders are Good Storytellers

By Polly Walker

Storytelling is one of the most powerful ways that we can connect with another person. When done effectively it can evoke positive memories in the listener, and well as endearing the storyteller to the listener by revealing strengths and vulnerabilities. Most people are comfortable at telling stories in a personal setting, but don’t understand how to deploy this technique in a professional setting. This article is designed to enhance your leadership effectiveness by providing three great ways to utilize storytelling in the workplace.

Mentoring

Leaders often serve as mentors, advising someone in developing specific skills and knowledge that will support the person’s career growth. By sharing stories about the mentor’s experience and career, the leader/mentor will be more effectively able to impact the mentee by relating actual experiences and outcomes.

Public Speaking

A good story instantly evokes the emotions of the listener. In public speaking, one of the best ways to get your point across and get the attention of the listener is to illustrate how the topic matters to you by weaving in a personal story. Share your vulnerabilities and utilize humor to make your story memorable. A powerful, personal story that is important to you and related to the topic at hand is key to every great presentation.

Relationship Building

To your team members, you are the face of your company. If you want to build an engaged workplace, it is your role as a leader to build relationships. Sharing stories is a very powerful way to do this. Families, hobbies and pets are great topics for your storytelling, with the objective of building commonality and trust. Keep it light and not too personal… and don’t forget to solicit that same information back from your team members.

Want to be a better, more effective leader? Storytelling will help you connect on a new and very powerful level with your team members.

Polly Walker’s areas of focus include leadership development, quality management, customer service, team member engagement and process improvement. She is an engaging and experienced facilitator, team builder, trainer, and change manager. 

Leading Edge – Volume 73 – CEO Mindset: Being Strategic

Impossible to Possible

"Nuts!"

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

Admittedly, I struggle with anyone pronouncing impossibility. Sticks in my craw and creates an internal bristle. Okay, maybe more than a bristle.

Impossibility is declared most commonly in “I can’t” type of statements. To wit: “I can’t survive on my own”, “I can’t learn that technical stuff”, “I don’t have enough time or resources”, “My situation won’t allow that”, “I don’t do sales”, “We can’t compete against that”.

Seems the declaration of impossibility is very easy to speak and painfully effective in providing cover for comfort, complacency and failure to challenge oneself.

For the effective leader, and the high-performing team/organization, challenging impossibility must occur daily. Nothing is impossible when both attitude and effort are aligned.

December, 1944 offers some great historical lessons on the impossible becoming highly successful.

The Impossible Situation

Outnumbered five-to-one, low on supplies and painfully short on cold weather gear, the 101st Airborne Division was surrounded in the town of Bastogne. The German advance, later to be named The Battle of the Bulge, was spearheaded by multiple Panzer divisions, Wehrmacht German infantry and the feared Waffen SS.

General Heinrich Von Luttwitz sent a demand to surrender to all American forces under siege in Bastogne.

The December 22, 1944 reply from Brigadier General Anthony McAuliffe: “Nuts!”.

McAuliffe openly defied the logic of impossible and chose to reposition his attitude to one of defiance and resolve. Understanding the risks and consequences, he chose to move forward against impossible odds and even the advice of subordinate commanders.

The Impossible Solution

On December 19, 1944, Supreme Allied Commander, Dwight Eisenhower, called a meeting of all senior theater commanders. Searching for a solution, he asked General George Patton about the amount of time needed to disengage his troops from the heavy fighting in the south of Germany and relieve the 101st Airborne Division.

“48 hours” General Patton replied.

Eisenhower challenged Patton and suggested this approach was impossible. He even inferred General Patton was a bit crazy for this outlandish solution.

By December 21, 133,000 vehicles and six full divisions of Patton’s 3rd Army were on the move north. Elements of the 4th Armored Division entered Bastogne on December 26.

The impossible solution was achieved.

Patton’s choice was daring and defied the expert’s conclusions that it could not be done. His solution also flew in the face of all historical references of past performance. The general had a little trick though. He anticipated the need and pre-planned three strategies for disengaging from his current position and moving north prior to being asked.

Impossible to Possible

As with great historical battles and struggles, we too, are faced with the seemingly impossible. Here are some strategies to convert impossible to possible:

1. Stop listening to anyone that declares a situation impossible. Shun them. Run from them.

2. Create an incremental plan, with measurable milestones, of how to conquer the challenge. Breaking impossible into small parts makes something look much more possible. You don’t have to learn everything about technology in one day. You can start with a single application or even how the hardware works.

3. Remove the demons from your attitude by stop echoing and providing the self-talk of can’t or difficult.

4. Use a pause when negative and self-defeating language is about to come out of your mouth or flow through your fingers. Is it really “can’t”?

5. Challenge your own personal comfort, convenience and complacency. Growth and moving out of your current spot is hard. But it’s a lot easier than roasting in the misery of sameness.

6. Use history for the lessons of possible and not the failures of prior ventures. Yes, someone else tried it and it was an epic failure, but that was someone else. Not you.

7. Dream big and reconcile to reality. Shoot for big outcomes and targets. You can always reel those back to certain reality points but start with something that truly appears impossible.

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Leading Edge – Volume 72 – CEO Mindset: Introduction

Leading Edge – Volume 71 – Online Learning is Here

Time Mastery

Priorities and Focus are Keys to Great Time Management

“Don’t say you don’t have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michelangelo, Mother Teresa, Leonardo da Vinci, Thomas Jefferson and Albert Einstein.”  H. Jackson Brown


By Teresa Lowry

How many times have we heard ourselves or others say there aren’t enough hours in the day? We all seem so busy. But being busy does not mean we are productive. We are often absorbed in low level tasks or worse yet nonproductive behavior falling victim to a self-engineered lack of time. However, when we have a plan, know what is important and focus on our priorities it is amazing how much we can accomplish.

IF IT IS NOT ON THE LIST IT WILL NOT GET DONE

Good leaders have a daily plan. Even if the plan is interrupted or we have one of those days where the unexpected takes over there is still significant value in the planning process. Everything needs to go on the daily plan. It all needs to be in one place. Eliminate using multiple systems, choosing instead a single system that is easy to use.

The plan must include tasks, projects, appointments, meetings, notes and other pertinent information for all facets of life. If an event, meeting, or task is not planned prepare for it not to occur. Tip: Perform least favorite task first to avoid procrastination.

BE SINGLE MINDED AND FOCUS

Good time management requires discipline, the creation of good habits and the elimination of bad habits. Patterns of thought and action develop over the course of a lifetime. They impact our quality of life and interactions. Once we become conscious of the patterns we have formed we can revisit them and make new choices. Just as we have power to create patterns of thought and action we have the power to change them.

Time mastery involves adding new habits and dropping nonproductive ones. Identify a few new habits to control and master that would give more time each day to engage in critical leadership activities like coaching, visioning and mentoring. Tip: When the task requires deep concentration alternate your focus in 30-minute increments, shifting to a lighter easier task for a mental break.

ELIMINATE TIME PARASITES

A time parasite is any event or activity that saps productive time. They can be personal, part of the everyday workday, or single events. They sap valuable and productive time. They cause interruptions requiring restarts of thought. They can become habitual and expected. Most are ones we control or are behaviors of others that we have accepted or reinforced or occur due to lack of established boundaries.

The key to managing a time parasite is to identify, diagnose and apply a strategy to it. For every time parasite there is a strategy for reduction or elimination. Some of the common time parasites are meetings, personal calls, correcting other people’ s mistakes, failing to delegate, email and web surfing.

MEA CULPA AND LESSONS LEARNED

I am going to focus on a couple of time parasites that challenged me as new leader. These fall under the adage of when I know better I do better.

Meetings. Personal confession: When I promoted into a leadership role I became responsible for convening and conducting meetings. I naively gave little thought to the art and skill of facilitating management meetings. Just set a time, place, invite people and then talk. Right? Wrong! My meetings were marathon feats of endurance that tested the attention span, patience and bladder of even the heartiest team member. Participants adjourned wondering what had been accomplished. Tips: Keep meetings to an hour. Always have an agenda and defined purpose. At the end recap and review critical items and next steps.

Personal Calls. This time parasite showed up for me under the guise of being a good parent and spouse. Calls from my child that he forgot his lunch, his math homework, his gym uniform. Calls to my spouse: what do you want for dinner, do you have a grocery list for me? A couple of these interruptions each day can add up to over an hour of lost productivity and impacted focus. In hindsight these calls were unnecessary. Leaders set the boundaries for friend and family calls at work. They control whether they respond. Added bonus. Not responding to every challenge your child has created increases the likelihood of their taking responsibility and problem solving. I remember growing up in a house where the rule was that we did not call mom or dad at work unless the house was on fire. There are positive outcomes possible if we stop taking every phone call or text from our children. In addition to increased productivity for the parent there is increased self-reliance for the child. We train our family by the behaviors we accept and the boundaries we set. Let them know that you will make uninterrupted time for them when you get home.

Productive leaders have a daily plan, focus and make good use of time at work. This in turn reduces stress and gives them more hours in the day to engage in high level leadership activities such as mentoring, team engagement, and visioning.

Teresa Lowry is a passionate advocate for learning, growth and generating real organizational change.

Leading Edge – Volume 70 – 3 Keys: Greater Happiness