Dealing with Difficult People-Empathy

Genuine and sincere empathy, either situational or emotional, will go a great way to diffuse a difficult person. Always listen for queues in which you can provide empathy and never compare to any situation you have experienced. Also add the use of the person’s name during this step.

• After Listening, We Must Apply Empathy and Understanding to Difficult People
• Empathy is Relating to People Either Situationally or Emotionally
• Situational Empathy is You Have Experienced the Same Thing
• Emotional Empathy is You Have Experienced the Emotion

And never, ever, use comparative empathy when you directly compare someone’s experience to yours. A real empathy killer.