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Tag: tim schneider
Leading Edge – Volume 46 – Powerful Start to the New Year
Merry Christmas and Happy Holidays from Aegis Learning
May the spirit of this holiday season stay with you throughout the coming new year.
Leading Edge – Volume 45 – Difficult People: Conclusion
Leading Edge – Volume 44 – Holiday Greetings from Aegis Learning
Leading Edge – Volume 43 – Difficult People: Bad Bosses
Leading Edge – Volume 42 – Difficult People: Customers and Team Members
Celebrating Leaders-Carnival Cruise Lines
Reconnecting with Rock Stars!
Truly honored and blessed to reconnect with the leadership team from Carnival Cruise Lines.
Energetic, heart filled and highly skilled, these leaders were eager to hone their skills even farther. No amount of superlatives will be able to completely describe this group and the relationship with each of them is priceless.
Leading Edge – Volume 41 – Difficult People: Responding
Leading Edge – Volume 39 – Difficult People: Apologies
Dealing with Difficult People-Apologies
A sincere apology offered to a difficult person can go a long way in helping ease the situation and win them over. At a minimum we need to apologize for what they are feeling and an apology is not an admission of wrongdoing.
- Offering an apology does not imply wrongdoing or error
- An apology is a powerful statement of empathy
- At a minimum, offer an apology for the emotion of the difficult person
- Own the situation by using first person pronouns
- Remember, this is not about you but about diffusing the difficult person